3V Return Policy

  1. All 3V frames are guaranteed by a 5-year manufacturer warranty.
  2. Any part that has a manufacturer defect (including battery, controller, monitor, sensor and handlebar) comes with a one-year warranty.
  3. All Shimano parts are guaranteed by Shimano Service Centers. Customers may find nearby Shimano Service Center through its official website.(The warranty covers Shimano brakes and derailleurs)
  4. Warranty exclusions:
  • This warranty cover parts including frames, battery, controller, monitor, sensor handlebar, brakes and derailleurs.
  • This warranty does not cover damage caused by accident or improper use.
  1. If the product/part comes with a manufacturer defect within warranty period, customers could return the product/part for repair. If the request is approved, 3V will either repair or replace the product without charge. (NOTE: Any returns that are approved are subject to a SHIPPING FEE)
  2. Please contact 3V customer service at info@3vfiber.com for a specific issue.